Shipping

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped and depending on the service used we are able to provide tracking details  

Domestic Shipping Rates and Estimates

UK Delivery: £3, free delivery for orders over £30

International Shipping

WE DO SHIP TO THE USA

We offer international shipping to all countries, You will see this is priced up on the checkout page.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Island Heat Sauces is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at info@islandheatsauces.co.uk with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes, we will advise you if there are any issues with regards this

Refunds, returns, and exchanges

Please see our full return policy page  here

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@islandheatsauces.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@islandheatsauces.co.uk.